Privacy Policy

At Inland Loom ("we", "us", "our"), operated online via inlandloom.com, protecting consumer personal data is fundamental to our business standards. This Privacy Policy details the types of information collected during storefront browsing and transaction processing, and how that information is maintained in strict compliance with consumer privacy standards.

1. Personal Information We Collect

When you place an order, contact customer service, or interact with our storefront, we collect personal details necessary to fulfill customer transactions and verify business records, including:

• Customer Contact Details: Full legal name, billing address, shipping address, email address, and phone number.
• Order & Billing Details: Transaction records, purchased items, order values, and payment confirmation details (all credit card details are encrypted and handled directly by PCI-DSS compliant payment gateways).
• Customer Service Logs: Inquiries, telephone support records, and email correspondence related to orders or product support.
• Device & Browsing Data: IP address, browser type, geographic location, device specs, and cookies required for shopping cart retention and checkout functionality.

2. Purpose & Use of Collected Data

We process customer data exclusively for legitimate commercial purposes, such as:

• Fulfilling, packing, and dispatching orders under our 2-day delivery transit commitment.
• Sending automated transactional notifications (order confirmations, dispatch updates, and tracking links).
• Managing customer returns, replacement dispatches, and authorized refunds.
• Maintaining operational security, preventing unauthorized account access, and verifying seller identity records.
• Complying with federal tax requirements and legal recordkeeping standards.

3. Data Sharing with Service Providers

Inland Loom does not sell, rent, trade, or transfer consumer personal information to third parties for marketing purposes. Data is shared strictly with essential business logistics and operational service providers under contract:

• Shipping & Logistics Partners: Licensed commercial carriers (USPS, FedEx, UPS) to complete physical deliveries and process return shipments.
• Payment Gateways: Encrypted financial processors required to authorize credit card payments and process refunds securely.
• IT Infrastructure & Hosting: Secure cloud web-hosting servers supporting operational database integrity.

4. US & International Operations

Inland Loom is a registered United States entity headquartered in Wyoming, primarily serving US domestic consumers while accepting cross-border orders. All customer data collected globally is securely transferred and processed on server facilities located in the United States.

5. Consumer Data Rights

Depending on your state or national jurisdiction (including California CCPA/CPRA rights), you hold specific rights regarding your personal information:

• The right to request access to the personal information held about your account.
• The right to request immediate correction or update of inaccurate contact details.
• The right to request deletion of non-essential personal information, subject to federal order preservation laws.

6. Official Privacy Contact Details