Returns & Refunds Policy

Standard 30-Day Return Guarantee

1. Mandatory 30-Day Return Window

Inland Loom adheres strictly to full commercial retail compliance. We offer a 30-day return window on all products. Customers have 30 calendar days starting from the date of package delivery to request a return or full refund.

2. Eligibility & Return Condition Standards

To receive a full refund credited back to your original payment method, returned merchandise must meet standard retail criteria:

  • Item must be in original, unused, unworn, and unwashed condition.
  • Item must retain all original packaging, tags, inserts, and manuals.
  • Proof of purchase (order number or billing address confirmation) must accompany the request.
  • No restocking fees are assessed on eligible returns.

3. Step-by-Step Return Request Process

How to Submit Your Return Request:

  1. Email support at info@inlandloom.com or call +1 (872) 330-8867 within 30 days of item receipt.
  2. Include your order number and state the reason for return (e.g., changed mind, damaged item, incorrect product).
  3. Our support team will send authorization and a printable prepaid return shipping label via email within 24 business hours.

4. Refund Processing Timeframe

Upon arrival of your parcel at our US return facility, items undergo a quality verification check. Approved refunds are processed immediately. Funds are automatically returned to your original payment card within 2 to 5 business days, depending on your financial institution's processing schedules.

5. Damaged, Defective, or Faulty Deliveries

If an order arrives damaged, defective, or incorrect due to transit issues, please inform us within 48 hours of delivery. Inland Loom provides immediate zero-cost replacements or full refunds for damaged merchandise without delay.

6. US Return Facility Address

Inland Loom Return Center
412 N Main St Suite 100,
Buffalo, WY 82834, United States